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Barakah Global

Field manual · 256 packets on desk

Seed Desk Manual

Pull a tray for accounts, dispatch, packet care, or payment — then search the ledger if you already know the keyword.

Track order Contact desk Shipping Returns
01 Tray 01

Account & checkout

Sign-up, OTP, and cart before you checkout.

01 How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
02 Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and seed desk replies reach you. Resend the OTP anytime from Account if it expired.
03 Where is my order history?
Sign in and open My orders to view past seed purchases, totals, and dispatch updates synced to your account.
02 Tray 02

Orders & tracking

Moisture-safe dispatch, tickets, and cancellations.

01 How do I track a seed order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
02 Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our seed desk responds during working hours.
03 When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for moisture packing once confirmed.
03 Tray 03

Seed packets & quality

Moisture packing, storage, and quality claims.

01 How are seed packets packed for shipping?
Packets are moisture-checked and sealed in protective pouches to keep seeds dry during transit. Delicate varieties receive extra cushioning where needed.
02 What if my order arrives damaged or wrong?
Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.
03 How should I store seeds after delivery?
Keep packets sealed in a cool, dry place away from direct sunlight and humidity. Do not refrigerate unless the packet instructions say so. Use within the season marked on the packet for best germination.
04 Tray 04

Payment & shipping

UPI, COD, and delivery across India.

01 Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
02 Do prepaid orders get free shipping?
Yes — UPI prepaid seed orders include free standard shipping. You are redirected to the payment gateway after placing the order.
03 Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.