Seed Guarantee Policy

Effective: 20 July 2026

1. Quality commitment

Every seed lot is moisture-checked and inspected at our seed desk before dispatch. Minor natural variation in seed size or colour within a variety is expected and does not qualify as a defect.

2. Qualifying complaints

• Incorrect seed variety or pack size compared with your paid invoice.
• Consignment marked delivered but never received at the address provided.
• Packets arrive torn, water-damaged, or mouldy on first opening of the outer sleeve.

3. Evidence and timing

Notify us within twelve hours of the courier delivery scan. Include your order number, a photo of the outer sleeve label, and a clear image of the affected packets still in packaging where possible.

4. Remedies offered

Validated claims may receive a replacement packet, account credit, or refund to the original payment rail depending on seasonal stock and serviceability to your PIN code.

5. Non-qualifying requests

Change-of-mind returns, colour preference disputes, or damage occurring after successful delivery and improper storage are outside the scope of this guarantee.